Return and Refund Policy

At M.G. Distributor, Inc., we take pride in supplying top-tier automotive spray guns, air tools, and refinishing accessories. If you need to return an item, please review our policy below.

1. Return Window

You have 30 days from the date of delivery to request a return. Returns requested after 30 days will not be accepted.

2. Return Eligibility & Condition Requirements

To be eligible for a return, items must meet the following strict conditions:

  • Unused & Unopened: Products must be in brand-new, original, saleable condition.
  • Original Packaging: Items must include all original packaging, user manuals, accessories, spare parts, and tags.
  • Paint Equipment Restrictions: Any spray guns, cups, or fluid nozzles that have been used, tested with liquid/paint, or show signs of wear cannot be returned due to chemical exposure and safety regulations.

3. Non-Returnable Items

The following items are final sale and cannot be returned:

  • Used or opened spray equipment, nozzles, and fluid tips.
  • Shipping fees and freight charges.

4. How to Initiate a Return (RMA Process)

Do not send items back without contacting us first; unauthorized returns will be rejected.

  1. Request Authorization: Email our support team at sales@mgidistributor.com (or call us at (213) 627-1011 with your order number and reason for return.
  2. Receive RMA: Once approved, we will issue a Return Merchandise Authorization (RMA) number and shipping instructions.
  3. Ship Your Item: Pack the item securely with your RMA number clearly written on the packing slip.

5. Return Shipping Costs & Restocking Fees

  • Standard Returns: Customers are responsible for paying return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for packages lost in transit.
  • Original Shipping Charges: Original shipping costs incurred at purchase are non-refundable.

6. Damaged, Defective, or Incorrect Items

Please inspect your package immediately upon delivery.

  • If your product arrives damaged in shipping, defective, or if you received the wrong item, notify us within 48 hours of receipt at sales@mgidistributor.com with photos of the damaged item and outer box.
  • We will cover return shipping and send a replacement at no additional cost.

7. Refund Processing

  • Once your return is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed back to your original payment method within 3 to 5 business days.

M.G. Distributor, Inc.
722 E. 9th Place Ste. #A, Los Angeles, CA 90021
Email: sales@mgidistributor.com